Dear Lauriane,
Thank you for your review. We are sorry to hear that your experience with the nasal aspirator has been disappointing.
We understand how frustrating it is when a product does not work as expected, especially when you need it for your child. That is certainly not the experience we want our customers to have.
After you contacted our customer service, we explained that we would first like to inspect the device to determine whether there is a technical defect. Because you are located in Belgium, returns unfortunately cannot be sent to our free reply number in the Netherlands. This means the return shipping costs need to be paid in advance, but as mentioned in our message, these costs will of course be refunded if a technical defect is confirmed.
We would also like to mention that we normally do not receive feedback that the suction power of the device is insufficient, which is why we would really like to inspect the product to see whether there might be a technical issue with your specific device.
As this is a hygienic product, we are unfortunately unable to provide a refund or replacement without first receiving and inspecting the product. This is why we asked you to return it to us so we could investigate the issue properly.
Since we did not receive a reply after our last message, the case was automatically closed in our system. However, we would still be happy to help you resolve this. If you contact our customer service again, we will gladly assist you further and arrange the inspection.

Kind Regards,
Robin
Difrax