At Difrax, we're here to help you enjoy parenthood to the fullest. We understand better than anyone that you'll have many questions after the arrival of a little one, and even when they're a bit older. It is our mission and our wish to help you whenever you need it.
Do you have a question?
Do you have a question? We recommend you first take a look at our frequently asked questions. Here you will find a list of questions that parents have previously had about our products, along with the answers you are looking for.
Is your question not listed? Or does the answer not help you further? Then fill in our contact form. Renske and Elise from our Customer Care team will handle your question and will get back to you with their response quickly!
Report a complaint
Do you have a complaint about one of our products? We're very sorry to hear that, and we'd like to hear about it. We want to solve the problem for you and prevent other parents from encountering the same issue.
To help you as quickly as possible, it is best to fill out our contact form. You can also add photos there to clarify your complaint.
It is important that you do not discard the product your complaint is about. We may request its return for investigation. Unfortunately, we cannot compensate for discarded products.
Need help right away?
Do you have an urgent question, want to discuss your complaint, or need immediate advice? You can also reach our service team via chat on our website or by phone.
You can do this every weekday between 9:00 AM and 5:00 PM at +31 (0)30 229 44 22. Renske and Elise will be happy to assist you.
Contact information
Phone number
030 229 44 22
Email address
service@difrax.com
Head office
Difrax B.V. Rembrandlaan 42
3723 BK Bilthoven Netherlands