Difrax webshop return information

We pay close attention to service, product display and information on our webshop. Should the item not received yet meet your expectations you can return the item only if:

  • The article is ordered through www.difrax.com
  • The article is unused, unopened in original packaging and is equipped with any attached labels.
  • The item within 14 days after receiving the order returned to the following address:

Difrax BV
T.a.v. Difrax webshop
Rembrandtlaan 42
3723 BK Bilthoven

If you receive a wrong or damaged product or missing an item in your order, please contact us the contact form and please mention your order number and details. Caution! It is not possible to order new products this way. Please, place a new order via our website www.difrax.com.
Complaints must be submitted in writing through the contact form, including a picture of the product. Please note: Keep your defective product, we can request it back for investigation. Unfortunately, discarded products can no longer be reimbursed.

If you have any further questions, please contact our customer service via our contact form.