How can we help you?
At Difrax, we’re here to help you enjoy parenthood as much as possible. Like no other, we understand that you’ll have lots of questions when your baby arrives. And when he or she is older, this will be no different. It’s our mission to offer you a little help when you need it. That’s why we’re always here to answer your questions.
Have a question?
Please have a look at our frequently asked questions. Here, you’ll find an overview of previous questions from parents about our products, along with our answers.
Can’t find what you need? Or is the answer not helpful? Please fill in the contact form. This way, we have all the information we need in one place. Hanna and Renske from our Customer Care team will follow up on your question and get back to you as soon as possible!
Have an urgent question or need immediate advice? You can contact us via live chat on our website or by phone. We are available on working days between 09.00 and 17.00 on +31 (0)30 229 44 22. Hanna and Renske are happy to help
Have a complaint?
Do you have a complaint about one of our products? We are very sorry to hear that. Please let us know about your complaint, and we will do our best to solve the issue so that other parents won’t experience the same problem.
To help you as quickly as possible, we kindly ask you to fill in our contact form If you want, you can also add pictures to clarify your complaint. Prefer to discuss your complaint by phone? You can reach us on working days between 09.00 and 17.00 on +31 (0)30 229 44 22.
Please don’t throw away the product you’re having an issue with as we may ask you to return it so we can do some research. Unfortunately, we cannot refund any discarded products.
Are you a business or healthcare professional who would like to contact us? Are you interested in a collaboration, free product training, or is there another matter you’d like to discuss? Please fill in our contact form for professionals or call us on our general phone number: +31(0)30 225 00 04.